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Frequently Asked Questions

Q. What travel documentation do I need?



All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least one blank page per stamp. More information for United States citizens can be found HERE.


If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter and may require blank pages for entry and/or exit stamps.


It is the sole responsibility of the attend
ee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to enter certain countries.

It is also the sole responsibility of the attendee to verify, obtain, and be aware of all necessary documentation requirements for any required Covid-19 testing, proof of vaccination or negative test, etc. when traveling to another country. Many countries have different requirements for entry and exit; please check your country's specific Covid-19 requirements as well as the requirements of the airline you are traveling on.

We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.

Q. How do I get/renew a Passport? (United States Citizens)


Click HERE to learn everything you need to know about how to obtain or renew a United States Passport.


Q. When should I leave for the airport?


The recommended airport check-in time for international flights is three hours prior to departure. 

Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For general travel information issued by the State Department, please visit the U.S. Department of State website at

Q. How much luggage can I take?


Carry-On Bags

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Carry-on baggage size requirements differ between airlines so please check with your airline before traveling to make sure your carry-on bags fit your airline's specified dimensions.

Checked Bags

Most airlines will allow you to check bags as well. Please check with your airline to confirm the current luggage limitations and any applicable fees for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage.

Important Items

Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and travel documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

Q. What items can I carry on?


Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at

Q. How do customs procedures work at the Cancun International Airport?


Upon arrival at the Cancun International Airport, you will pass through immigration and present the Mexican immigration agent your passport. You will then claim your luggage and proceed through customs to declare any goods. You will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be randomly inspected.

Q. What currency is used in Mexico?


The currency in Mexico is the peso. 

Many establishments that deal with tourists, especially in coastal resort areas, quote prices in U.S. dollars or both U.S. dollars and pesos, so typically converting U.s. dollars to pesos is not necessary. U.S. dollars can also be used for tipping around the resort should any staff services exceed your expectations (most tips and gratuities are already included in your all-inclusive package).

Travelers to Mexico can easily withdraw money from ATMs, called cajeras, in most major cities and resort areas. Use the same precautions you would at any ATM. Most machines offer Spanish/English menus and dispense pesos, but some offer the option of withdrawing dollars. If you do plan to withdraw money from an ATM outside of the resort, only do this during the day and make sure there are people around.

In Mexico, Visa, MasterCard, and American Express are the most accepted credit cards. You'll be able to charge most hotel, restaurant, and store purchases on your credit card. However, be aware that some establishments in Mexico may add a small surcharge when you pay with a credit card.

Q. Should I avoid going off of the resort property at night?


While popular tourist and resort areas in Mexico are considered to be very safe, as with any travel implement common precautions such as not wandering outside of the resort at night, particularly alone or in areas that you aren’t familiar with. For transportation off property, use a service organized by the resort, particularly if you decide to go out at night.

Resorts in Mexico have extensive experience operating in Mexico and it’s commonplace for resorts to have a security checkpoint at the entrance, as well as security personnel who closely monitor both the properties and adjacent beaches.

Q. Can I drink the water?


It is recommended that you do not drink tap water in Mexico. Most locals in Mexico do not drink water from their tap and prefer to drink bottled water. Bottled water will be provided in each guest room for your use.

Q. What is the electrical voltage in Mexico?


Electric current throughout Mexico is conformed to 110 volts, 60 cycles. It is the same type used in the United States and Canada.

Q. What should I pack?


Shorts, T-shirts, and sandals are suitable for men, while shorts, skirts, tank tops, T-shirts and sandals are ideal for women. Temperatures can be lower than normal in the evenings so it is always a good idea to pack a warmer outfit, such as jeans and long-sleeved T-shirt or sweater, just in case.

Dress Clothing

Your daily clothing is sufficient for casual restaurants, but you'll need dress clothing for the more formal restaurants. Slacks and dress shirts are acceptable for men, while slacks, skirts, blouses, and dresses are suitable for women.

Beaches and Excursions

As you plan your vacation, research the destinations in and around Riviera Maya that you might consider visiting on a day trip. The area is home to several ecological parks, such as Xcaret and Xel-Ha, which offer highlights including swimming with dolphins and snorkeling with fish, as well as Mayan ruins such as El Rey, Chichen Itza, and Tulum. If you plan to walk around the ruins or do something else that requires significant hiking, pack running shoes and light clothing that will shield you from the sun. Ensure you have an extra bathing suit, sandals or water shoes and plenty of sunscreen for visiting an ecological park.

General Items

The list of general items you pack should range from those that are essential to those that will help you enjoy your visit. Pack your toothbrush, toothpaste, hair products, makeup, and other accessories, and if you get ill easily when traveling, take some medication that will help with an upset stomach and other common travelers' ailments. To help record the memories of your trip, pack a camera and some spare batteries. Remember to pack your passport and information about your visit.

Q. What if I have a special health concern?


If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.

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